Kashi Priya

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🪔 Kashi Priya Refund, Return & Exchange Policy

Effective Date: 22 October 2025
Applicable Region: India & International
Company: Kashi Priya
Website: https://kashipriya.com

1. Overview

At Kashi Priya, we are dedicated to delivering authentic Indian products made with purity and care. This Refund, Return & Exchange Policy outlines the process for domestic and international orders. By placing an order on our website, you agree to this policy.

2. Non-Returnable and Non-Exchangeable Items (FSSAI-Compliant)

As per FSSAI and Consumer Protection (E-Commerce) Rules, 2020, the following items are not eligible for return, replacement, or exchange:

  • All perishable and edible products including pickles, ghee, oils, and spices
  • Opened or partially used products
  • Customized or personalized items
  • Gift cards and digital/downloadable items

This policy ensures hygiene, food safety, and quality assurance.

3. Eligible Products for Return / Exchange

Only non-edible items such as Rudraksha, puja items, or spiritual accessories are eligible for return or exchange, provided that:

  • The product is unused, undamaged, and in its original packaging.
  • The request is made within 3 calendar days (India) or 8 calendar days (International) of delivery.
  • A valid invoice or proof of purchase is provided.

4. Accepted Reasons for Return

Returns or exchanges are accepted only under the following conditions:

  • Wrong item delivered
  • Product damaged or defective upon arrival
  • Product mismatch with description

Note: Minor natural variations in colour, weight, or texture will not be considered defects.

5. Return & Exchange Procedure

  1. Email us at support@kashipriya.com within the allowed return window (3 days for India, 8 days for International).
  2. Include your order number, contact details, and clear photos/videos showing the issue.
  3. Once verified, you will receive a Return Authorization from our support team.
  4. Ship the product back to our return address using a trackable courier service.
  5. After inspection, your refund or exchange will be processed accordingly.

6. Restocking Fee

A nominal 30% handling and restocking fee applies to all non-defective returns. This covers product inspection, repackaging, and inventory management, ensuring quality and hygiene standards are maintained.

7. Refund Process

  • Approved refunds are processed within 7 working days after inspection.
  • Refunds are credited to the original method of payment.
  • Bank or payment gateway processing times may cause additional delays beyond our control.

8. Rejection of Returns

Returns may be rejected if:

  • The product shows signs of use, tampering, or post-delivery damage.
  • The return request is made after the applicable window (3 or 8 days).
  • The product was purchased under sale or discount offers.

9. Shipping Policy for Returns

All return shipments must be sent to:

Kashi Priya Foods
B 14, Manasarovar Ghat, Near Kedarghat,
Varanasi – 221001, Uttar Pradesh, India

Return shipping costs are the customer’s responsibility. If you receive a refund, the cost of return shipping will be deducted. We recommend using a trackable courier service.

10. International Orders – Return & Refund Policy

We proudly ship worldwide. For our valued international customers:

  • International orders are eligible for return within 8 calendar days from delivery.
  • Only non-edible products qualify for international returns.
  • Shipping, customs duties, or import taxes are non-refundable.
  • The customer must bear the cost of international return shipping.
  • Refunds will be processed only after receipt and inspection of returned goods.
  • We are not responsible for customs delays or losses caused by international couriers.

11. Company Rights

Kashi Priya reserves the right to:

  • Modify or update this policy without prior notice.
  • Approve or reject refund/exchange requests at its discretion.
  • Withhold refunds if fraud, misuse, or policy violation is suspected.

12. Legal Compliance

This policy complies with:

  • The Consumer Protection Act, 2019
  • FSSAI (Food Safety and Standards) Regulations, 2011
  • Consumer Protection (E-Commerce) Rules, 2020
  • Information Technology Act, 2000

All disputes are subject to the jurisdiction of Varanasi, Uttar Pradesh, India.

13. Contact Us

For refund, exchange, or grievance support, please contact:
📧 Email: support@kashipriya.com
📍 Address: B 14, Manasarovar Ghat, Near Kedarghat, Varanasi – 221001, Uttar Pradesh, India